GENERAL INFORMATION

Countries from where you can buy

You can purchase our VO/MA products from Spain (excepting Canary Islands, Ceuta and Melilla), Portugal, France, Italy, Germany, Belgium, United kingdom, Netherlands, Austria, Denmark, Norway, Sweden, United States and Canada.

If you would like to acquire any of our products from a country not listed, please send us an email.

Prices on the website and currency exchange

All prices on the website are in Euros including spanish VAT of 21%. In countries where the currency is not the Euro, we will apply the corresponding conversion rate of the day.

For general questions or any enquiry about our company please feel free to contact us to: general@vomaproject.com
For more questions about our online services you can write us to: online@vomaproject.com

 

TRANSPORT METHOD

VO/MA sends orders with different companies depending on the destination and the urgency. We work with Correos Express, Nacex and DHL.

 

DELIVERY TIME

· Spain and Portugal: 2-4 working days
· France, Italy, Germany, Belgium, United kingdom, Netherlands, Austria, Denmark, Norway and Sweden: 4-6 working days
· United States and Canada: 5-9 working days

 

SHIPPING RATES

· Spain: 2€
· Portugal: 4.50€
· France: 7€
· Italy, Germany, Belgium, United kingdom and Netherlands: 9.50€
· Austria, Denmark, Norway and Sweden: 14.50€
· United States and Canada: 18€

 

PAYMENT

Payment options:
We accept the following payment options:
Visa / Mastercard / Visa Electron / PayPal / Bank Transfer

Payment security
We accept payment via VISA and MasterCard. When paying by card you will be asked for the card number, expiration date and security code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

 

CHANGES AND RETURNS

For any return of a product the period will be 14 days since the reception date. We do not change sizes or colors, so if you want a different size or color you will have to return the order and make a new one.
Here’s how to make a return:

1. Fill in the return sheet following the instructions therein. This copy must be requested by email to online@vomaproject.com

2. Insert the return sheet into the package with the product/s that you want to return (NOTE: Must be in their original conditions and package).

3. Send the package to the address:
VO/MA
Sant Gaudenci 8, 2n
08870 Sitges (Barcelona)
Spain

4. Once we have received the package and have looked over the content, we will proceed to the refund.

NOTE: Shipping costs for returns will not be refunded unless the case of a refund for imperfections, bad conditions or wrong product. In any of these three cases, you have to scan the ticket of the amount of the refund and send it to online@vomaproject.com indicating the order number (the amount will be refunded together with the refund of your order).